Support
Last updated October 24, 2026
Need help with VeriMate on iPhone or Android? Email us and a real person will reply, usually within 2 business days.
Email: verimate@proton.me
Please send it from the email address on your VeriMate account and tell us which phone you use (iPhone or Android).
Signing in
If you can't sign in or your account looks wrong, email us from the address you signed up with. We will never ask for your password.
The live face check
- Find good, even light. Avoid a bright window or lamp behind you.
- Take off sunglasses and hats, and hold the phone at eye level.
- Keep your face inside the oval and stay still while the screen flashes colors.
- You can try up to 15 times a day. If it still won't pass, email us.
The face check video is checked by Amazon Web Services and is not stored by VeriMate. You repeat the face check every 6 months.
Home location and Travel mode
- Your home is the city you set in your profile. When your phone shows you are near it, your profile gets the "Verified local" badge.
- Moved? Go to Profile → Settings → Home location and tap I moved here while you are there. You can change a confirmed home once every 30 days.
- Away from home? Turn on Travel mode in Settings and your profile shows "Visiting from" your home city.
- Other members never see your exact location, only your city and a distance in miles.
Matches, chat and video calls
Both people must agree to a video call, cameras start off, and calls are never recorded. Matches with no message after 7 days close automatically.
Safety, blocking and reporting
Open the person's profile or your chat with them and tap Report or Block. Every report is reviewed by a person. If anyone is in immediate danger, call 911 first. See our Child Safety Standards.
Payments
VeriMate is free during early access. If paid features are offered later, they are billed and refunded by Apple's App Store on iPhone or Google Play on Android, and you manage or cancel them in your App Store or Google Play account.
Deleting your account
Go to Profile → Settings → Delete account, or see Delete your account if you can no longer sign in.
Privacy
Read our Privacy Policy to see what we collect and why. We never sell your information.
Contact
Curt DeBartolo, VeriMate · verimate@proton.me